At WTF Media, we aim to build smooth, collaborative relationships with our clients by setting clear expectations from time to time. Please take a moment to review the following document which outlines our working structure, communication norms, and operational policies.
We take pride in our work ethic and collaborative spirit. Our team is trained to support all our clients efficiently while upholding internal culture, skill-building, and accountability.
Our office operates from Monday to Friday, 10:00 AM to 7:00 PM (IST).
Any task or communication received after 6:00 PM will be acknowledged the same day but executed the next working day.
Our office premises close at 8:00 PM, and all team activity concludes by then.
All client tasks, irrespective of size, have a standard turnaround time of 48 hours, unless marked as critical and time-sensitive for ongoing campaigns.
Time estimates may vary depending on the complexity of tasks, the project coordinator will flag such scenarios in advance.
Shopify currently does not support pre-scheduling of sales or product launches.
We recommend aligning all sales and promotional activities within our working hours to avoid last-minute errors or technical disruptions.
For any new functionality, app integrations, or major website updates:
Joint testing and approval from all stakeholders is essential before going live.
We will assist with testing and QA, but final sign-off is a shared responsibility to ensure smooth execution.
No client work is undertaken on Saturdays. This day is reserved exclusively for internal training, team building, and upskilling.
For any urgent weekend support, we request a minimum notice of 5 working days so that we can plan resources in advance.
All client communication and task details should be shared via email or on the designated WhatsApp group for documentation and tracking.
WTF Media will share a custom task tracker with your team.
We request you to follow and update this tracker regularly, so all deliverables, deadlines, and discussions are streamlined.
This helps maintain transparency and minimizes the risk of miscommunication or missed details.
For all queries related to onboarding, invoicing, retainers, or termination:
Please reach out to the appropriate contact below. These channels ensure your privacy and will help us serve you faster and better.
Primary Contact (Mannu):
📩 business@wtfsupports.com
Accounts & Billing:
📩 accounts@wtfsupports.com
We look forward to building a great partnership together.Â
Thank you for trusting WTF Media.
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